All reservations are confirmed only after a successful payment authorization. Payment is processed by Stripe through our property-management system (Hostaway). You'll receive an emailed confirmation with check-in instructions, the property address, and your host's direct contact.
Most of our Sedona homes use a Firm policy — full refund if you cancel at least 30 days before check-in, 50% refund 7–30 days out, no refund within 7 days. Our Nashville condo and the Sedona Studio use a more Moderate policy — full refund if you cancel at least 5 days before check-in, 50% refund within 5 days. These appear on each property page and at checkout before you book.
An authorization hold may be placed on your card 48 hours before arrival. It is released within 7 days of check-out, less any documented damage.
In the case of natural events (wildfires, road closures, severe weather) that make travel to Sedona unsafe, we will offer rebooking credit or a full refund, regardless of standard cancellation terms.
These terms are governed by Arizona law. Disputes will first be addressed in good faith between the parties.